IQVIA's Payments - SaaS Platform.

Product: B2B SaaS application for telecommunication providers.

Goal: Enable efficient creation, management, and live monitoring of telecom/submarine optical networks, optimizing for capacity and cost.

User research: Zoom for user interviews
User flow: Miro and Lucidchart
Design work: Figma, Sketch, some AI support

UX Designer responsible for user research (with network engineers/planners), information architecture, workflow definition, wireframing, prototyping, usability testing, and visual design input.
Key contributor to taking the product from initial concept through development and iteration.

Research: Conducted interviews and workflow analysis with network engineers.
Define: Mapped complex user journeys for network planning, provisioning, and monitoring; defined information architecture.
Design: Created wireframes and interactive prototypes focusing on network topology visualization, dashboard design, and data visualization for equipment comparison. Iterated based on feedback.
Testing: Performed usability testing on prototypes with target users.